Employment

HVAC Service Technician / Installer

Job Description

Service, repair, maintenance, replacement and new installation of heating and cooling systems in residential and light commercial environments.

Duties

• Install, maintain and repair heating and cooling systems for both commercial and residential customers. Diagnosis and repair of electronic, mechanical and electrical components of these systems.
• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
• Be available to work some evenings, weekends, and holidays during peak seasons, to service emergency needs of our customers.
• Maintain cleanliness and organization of company vehicle
• Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job.
• Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
• Diagnose diverse service issues, obtain replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is needed to correct.
• Participate in company provided training opportunities on latest industry technologies.
• Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).
• Deliver exceptional service to ensure customer satisfaction, always with honesty and integrity

Skills

• Experience in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues
• Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, wiring diagrams and manuals
• Excellent customer service skills with desire to exceed customer expectations
• Ability to work independently in a timely manner, making sure job is done correctly the first time

Other Requirements

• Well groomed, neat appearance, and professional demeanor
• Valid driver’s license and clean driving record
• Valid social security number
• Must be able to pass drug test(s) and background check(s) as required by company
• EPA certification required
• Be able to lift, push, pull, carry and maneuver heavier items (with additional manpower or appropriate devices as necessary); carry ladders; work from heights, work in small crawl spaces.
• Be able to work in extreme temperatures and adapt to all working environments
• Observe all company procedures and safety rules
• Maintain accurate time records
• Work as part of our team to ensure customer satisfaction and the success of our company